Shipping policy

**No Spillage Policy:

At The Tiramisu Craft Company, we prioritize the integrity of our desserts and the reduction of food waste. We believe in delivering and handing to our customers high-quality, fresh products without compromising on our ethical standards. Unlike other businesses that might make exceptions to prioritize customer relations over ethics, we stand firm in our commitment to minimizing waste. This policy reflects our dedication to ensuring that every dessert reaches you in perfect condition, and to our greater mission of reducing food wastage in a world where many people go hungry.

 **Cancellation and Refund Policy:

Cancellations are not accepted within the last 5 hours before the scheduled delivery time, this term of our policy ensures that all cakes and desserts, freshly prepared to order, maintain their quality and freshness. Last-minute cancellations would compromise these standards.

**Refunds:

Refunds are not available within 12 hours of the scheduled delivery time unless specific conditions apply, as outlined below.  
- This timeframe ensures that our freshly made products are delivered with the expected quality.

**Delivery Issues:

**Delivery Fee Refund:  
- If there is an issue during delivery, such as an unexpected significant delay of delivery, customers may request a refund for the delivery fee.  
- Once a cake is accepted, no refunds can be issued for the cake itself.

**Damaged or Dented Cakes:

- If you receive a damaged or dented cake that compromises the integrity of the dessert, please take a photo and send it to us via email for a refund inquiry.  
- We will review the delivery journey to determine the cause of the damage.  
- If it is found that the damage was due to poor packing or mishandling during delivery, a partial refund will be issued accordingly.

**Taste Concerns:

- We take pride in the quality and taste of our desserts, but we understand that taste is subjective. However, simply disliking the taste is not sufficient grounds for a refund.  
- If you believe the quality is compromised, please provide evidence, such as a photo, to support your claim and we will investigate further
- If the cake remains largely intact the texture adapted to our standards then it is likely a matter of personal preference, and no refund will be issued under these circumstances.

**Late Deliveries:

- We strive to deliver on time. However, in the event that a driver exceeds the delivery window by more than an hour without your agreement or consent, you are eligible for a refund of the delivery fee.  
- If the delay is due to circumstances beyond the driver’s control, such as traffic or unforeseen events, and you were informed, the refund request may be refused.  
- By placing an order, you acknowledge the possibility of delays, although we do our best to prevent them.

**Final Notes:

- All our products are made fresh to order to ensure the highest quality.  
- We ask that customers consider the nature of our handmade, perishable products when placing orders.  
- If you have any questions or concerns about our policies, please feel free to contact us.